Teamswell

COLLECTIONS SPECIALIST

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and opportunities for professional and personal growth.

We are looking for a Collection Specialist who will manage overdue accounts, resolve payment issues, and ensure timely collections while maintaining positive relationships with our clients. This role requires strong communication skills, attention to detail, and the ability to work independently.

In Teamswell every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Collections Specialist will possess the skills and experience required and a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

RESPONSIBILITIES::

• Account Management: 

• Monitor and manage overdue accounts by reviewing aging reports 

• Contacting clients via phone, email, or mail to follow up on outstanding balances.

• Communication: 

• Communicate effectively with clients to address payment issues 

• Negotiate payment terms

• Resolve disputes in a professional manner.

• Documentation: 

• Maintain accurate and up-to-date records of all collection activities, including payment arrangements, correspondence, and resolutions.

• Reporting: 

• Prepare and submit regular reports on collection activities, outstanding balances, and recovery rates to the Collections Manager and other stakeholders.

• Collaboration: 

• Work closely with the accounting team to reconcile discrepancies and ensure that all payments are applied correctly to client accounts.

• Customer Service: 

• Provide excellent customer service by addressing client inquiries and concerns promptly, and maintaining a positive and professional demeanor at all times.

• Compliance: 

• Adhere to company policies, legal regulations, and industry best practices related to collections and credit management.

• Problem-Solving: 

• Analyze and resolve complex payment issues, propose solutions, and escalate cases as necessary to higher management or legal counsel.’

• Participate in daily department updates and weekly Monday morning meetings and report back on metrics regarding collections and Days outstanding. 

• Suggest better ways of working and bring greater efficiencies to your department. 

• Other tasks as assigned 

REQUIREMENTS & QUALIFICATIONS:

• High school diploma or equivalent; associate’s or bachelor’s degree in finance, accounting, business administration, or a related field is preferred.

• Minimum of 2 years of experience in collections, insurance, accounts receivable, or a related field.

• Strong understanding of collection procedures and techniques.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with accounting software (e.g., QuickBooks, NetSuite).

• Strong organizational and time-management skills.

• Ability to handle sensitive information with discretion.

• Detail-oriented with strong analytical skills.

• Ability to work independently and manage multiple priorities.

• Resilient and adaptable, with a positive attitude and a problem-solving mindset.

POSITION SCHEDULE DETAILS

• Full-time remote position

• Monday - Friday (40 hours/week)

BENEFITS & PERKS

• Company-paid employee private health, emergency, basic life, and short-term disability insurance

• Internet and Electricity subsidy