Teamswell

TIER 3 NETWORK ENGINEER

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price and to generate career opportunities for bilingual professionals in Latin America with fair compensation and opportunities for professional and personal growth.

We are looking for a highly skilled Tier 3 Wireless Network Support Engineer with deep expertise in radio frequency (RF) technology and fixed wireless equipment. This individual will serve as the highest level of technical support for our wireless network, ensuring service reliability, resolving escalated technical issues, and leading a team of support technicians.

At Teamswell, every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Tier 3 Wireless Network Support Engineer will possess the skills and experience required and will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

RESPONSIBILITIES

·       Serve as the primary escalation point for advanced wireless network issues.

·       Troubleshoot and resolve complex RF and fixed wireless equipment issues.

·       Lead, train, and mentor a team of Tier 1 and Tier 2 support technicians.

·       Ensure all fixed wireless equipment in the network is appropriately maintained, up-to-date, and fully operational.

·       Respond to and manage network emergencies and service-impacting incidents.

·       Optimize network performance and support the development of proactive monitoring solutions.

·       Analyze trends in network issues to identify root causes and implement long-term solutions.

·       Collaborate with other departments to support new installations, upgrades, and expansion efforts.

·       Improve the use of existing monitoring tools and assist in evaluating new solutions.

·       Maintain documentation of network infrastructure, issues, resolutions, and procedures.

QUALIFICATIONS

·       Proven experience in Tier 3 or senior-level ISP technical support.

·       Extensive knowledge of fixed wireless platforms: Cambium, Ubiquiti, Tarana, Baicells.

·       Strong understanding of RF theory, wireless networking, and broadband service delivery.

·       Experience with network monitoring systems (e.g., SNMP, NetXMS, The Dude, etc.).

·       Ability to diagnose and resolve complex technical issues under pressure.

·       Excellent communication and leadership skills; ability to train and guide support staff.

·       Strong organizational and problem-solving abilities.

·       Willingness to respond to urgent network issues outside of regular working hours.

PREFERRED QUALIFICATIONS

·       Certifications in wireless networking (e.g., CWNA, Cambium Certified, etc.).

·       Familiarity with network topology design and backhaul technologies.

·       Experience in network automation, scripting, or related technical skills is a plus.

POSITION SCHEDULE DETAILS

• Full-time remote position

• 5 Days a week (40 hours/week)

BENEFITS

•          Internet and Electricity subsidy
•        Employee private health, emergency, basic life, and short-term disability insurance
•     And more…