Teamswell

CUSTOMER SUPPORT LEADER

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities.

We are currently looking for a Customer Support Leader responsible for providing exceptional customer service and strategic management to our clients and targeted outreach to client prospects to expand the Engage programs.

In Teamswell every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Customer Support Leader will possess the skills and experience required and will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

CORE RESPONSIBILITIES

·         Assisting with growing our client base through targeted outreach to prospective clients on LinkedIn using our software tools.

·         Conducting monthly client check ins for select clients

·         Assist with client customer service requests

·         Taking attendance at info sessions and assisting in enrolling prospects in cadences in HubSpot following info session

·         Issuing invoices

·         Updating Ambassador and Partner pages in HubSpot after each info session

·         Inviting program participants to learning sessions

·         Preparing slides for learning sessions

·         Attending learning sessions

·         Preparing proposals and sending through Adobe

·         New client software set up

·         Other duties as requested

 QUALIFICATIONS & REQUIREMENTS

·         Professional presence and ability to interact with and present well to executives.

·         Experience in Hubspot.

·         Excellent verbal and written communication skills.

·         Fast learner with analytical and organizational skills.

·         Excellent people skills.

POSITION SCHEDULE DETAILS

• Full-time remote position

• Monday - Friday (40 hours/week)

BENEFITS & PERKS

• Company-paid employee private health, emergency, basic life, and short-term disability insurance

• Internet and Electricity subsidy