Teamswell

ACCOUNTING, CUSTOMER SUPPORT AND ADMINISTRATIVE ASSISTANT

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities.

We are currently looking for an Accounting, Customer Support and Administrative Assistant. This role supports bookkeeping operations, project management, customer service, and operational tasks. Customer service, QuickBooks Online, and office administration experience are required. will be responsible for accounting/daily bookkeeping, customer service support, project management, sales, and operations support.

In Teamswell every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Accounting, Customer Support and Administrative Assistant will possess the skills and experience required and will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in technical expertise and their everyday relationships with their team.

CORE RESPONSIBILITIES

• Bookkeeping/Accounting
• Accounts Receivable - Invoicing for chemical, parts, and equipment billing including progress billing
• Accounts Payable - Enter billing from vendors for parts, chemicals, and equipment
• Daily banking and bookkeeping tasks 
• ACH/Check payment runs
• Past due follow-ups with vendors and customers
• Tracking commissions
• Office Management
• Provide clerical and administrative support to sales teams
• Prepare documents for weekly sales meetings
• Project Management
• Process all chemical and equipment orders from receipt of purchase order, modifications through shipment of equipment and chemical
• Process equipment orders with vendors and coordinate delivery with customers
• Maintain communication and support with customer and vendor email on all the following, but not limited to project timeline management, customer service responses, etc.
• Post-sale processing - confirm manuals, pictures, and documents are complete and in the digital file. All items necessary to close the sale are uploaded to the digital files
• Supplier paperwork for equipment customers filled out and maintained

DESIRED RESPONSIBILITIES

• Customer and Sales Support
  • Analyze Hubspot reports and follow up on relevant leads on behalf of the salesperson
  • Make, answer, and route phone calls
• Digital Marketing
  Hubspot email campaigns, report and dashboard creation
  Hubspot knowledge and support
  
• Executive Assistant
  • Manage executive daily tasks, emails and calendar

REQUIRED EXPERIENCE

• ·         Strong Quickbooks Online/accounting experience
•        Preferable QBO Certified ProAdvisor 
• ·         Google Apps for Business products: Gmail, Google Sheets, etc
• ·         Extremely detail oriented
• ·         Outstanding written and verbal communication
• ·         Excellent computer and phone skills
• ·         Microsoft Office especially Word/Excel experience
• ·         Ability to organize and manage multiple tasks
• ·         Work collaboratively with all departments as well as customers and vendors to resolve open issues
• ·         Computer proficiency

DESIRED PREFERRED EXPERIENCE

• ·         Hubspot proficiency
• ·         ERP / Inventory System Management Software (Oracle, Netsuite, SAP, etc)
• ·         Digital marketing - SEO, PPC, email marketing
• ·         Executive Assistant
• ·         Web development
• ·         Inside/outside sales
• ·         Accounting or related degree or education

POSITION SCHEDULE DETAILS

• ·         Full-time remote position
• ·         Monday - Friday (40 hours/week)

BENEFITS

• ·         Internet and Electricity subsidy
• ·         Employee private health, emergency, basic life, and short-term disability insurance

·         And more…