Teamswell

OPERATIONS, SALES, AND MARKETING ASSISTANT

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities.

We are currently looking for a highly organized OPERATIONS, SALES, AND MARKETING ASSISTANT to support day-to-day business operations, manage customer communications, and help drive sales growth. This role plays a critical part in keeping internal systems organized, owning CRM processes, and supporting sales and business development efforts as the company grows.

In Teamswell every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our OPERATIONS, SALES, AND MARKETING ASSISTANT will possess the skills and experience required and will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

CORE RESPONSIBILITIES

Email & Communication Management

• Manage the company’s email inboxes, including weekend coverage on Sundays and Mondays.
• Respond to customer inquiries promptly, professionally, and with attention to detail.
• Maintain organized communication threads and ensure timely follow-ups.
• Track conversations and ensure no inquiries or requests fall through the cracks.

CRM Ownership

• Select and implement a budget-friendly CRM suitable for the business’s needs.
• Design and manage CRM architecture, workflows, automations, and data structures.
• Maintain clean, accurate, and up-to-date CRM data.
• Track leads, follow-ups, and customer interactions consistently.

• Provide basic reports and insights to support customer retention and informed business decisions.

Operational & Organizational Support

• Track tasks, deadlines, and ongoing priorities to support smooth daily operations.
• Maintain organized internal systems and documentation.
• Assist with general administrative and operational tasks as needed.
• Work effectively in a fast-paced environment with direct communication and rapid task execution.

Future Growth: Business Development Support

• (Once fully trained on the brand and internal systems)
• Identify new business opportunities and potential leads.
• Support sales pipelines for weddings, schools, corporate gifting, and wholesale accounts.
• Conduct follow-up emails and phone calls with prospective clients.
• Schedule introductory calls and coordinate outreach campaigns.
• Contribute to increased sales through structured, consistent follow-up processes.

REQUIRED EXPERIENCE & QUALIFICATIONS

• Proven experience setting up, managing, and maintaining CRMs, including workflows, data structure, and automations.
• Excellent written English with the ability to communicate professionally and clearly.
• Experience with customer follow-up, email marketing, or client communications.
• Mandatory experience supporting and managing sales pipelines.
• Strong organizational skills with the ability to build and maintain effective systems.
• Ability to work independently and manage tasks without constant supervision.
• Confidence and professionalism in phone communication with customers or prospects.
• Detail-oriented, proactive, and comfortable handling multiple priorities simultaneously.